Many people have told me how encouraged they were by my book Overcome . That was the sole purpose of the book ! Because of this , we are giving a never-before online special so more of your friends will be inspired by Overcome !
Do you know that orange juice comes from oranges ?
How amazing is that ? I have seen many restaurants , hotels use the organically hand-written signage / computer-generated signage / staff / customers’ intelligence… /images to communicate the content of their juice dispensers .
Look again at this clever and artistic one ! The art of a simple display of the very fruit says it all ! We are in a you-tube , Facebook generation now , business owners must take advantage of good visuals ! On a second thought….. I hope they are not planning to make DURIAN ( http://en.wikipedia.org/wiki/Durian ) juice ! LOL
-Another fun observatory time at Traders Hotel KL .
Buy 1 and get 2 !
Many people have told me how encouraged they were by my book Overcome . That was my sole purpose of this book ! Because of this , we are giving a never-before online special so more of your friends will be inspired by Overcome ! (Stocks are running down...)
Smart Business Tools – ease operational chaos , saves 1000 man-hours a year !
Again, I was amazed at the operation process at the Traders Hotel Café , K.L Malaysia . (They didn’t pay me to write this .)
On every table at breakfast was a sign like this :
If you are thinking right now that this little credit card size thing is for “reserving seats” ( Known as ”Chope seats” in Singapore Slang ) , no it is not ! This card system was a cleverly thought-through one to ease operational mistakes from staff such as clearing the tables before customers are done with their food. Just to add to the background here , the café was very busy ; huge physical movements every morning, every where for the large buffet spread.
Having my usual basic breakfast , I penned down these benefits of the signage system (which actually is a form of communication system ) :
(1) Minimise the unhappiness from customers when their plates disappeared ahead of their time. (We all know this feeling well …)
(2) Reduce man-hours on unnecessary work in the café operations including potential customer recovery engagement . ( Hypothetically speaking , if a 3 man-hours is unnecessarily wasted daily , it actually add up to 1095 hours a year ! Just do the math based on an hourly rate of *$12/hour) *Using an average of salary of busboy and a supervisor’s, not including management review , apology letters and re-training hours …
(3) Reduce wastage of inventory –customers would likely get more of the same food that the waitress cleared by mistakes.
(4) Reduce circle of washes of plates, cutleries …
When I was done with my breakfast , I flipped my little red card over to this :
Now you see the picture ! It is greener on the other side !
Staff did a good , fast cleaned up , the floor supervisor immediately alerted the front staff that a table had just opened up !
I walked away from the breakfast café enlightened and happy to see a well oiled daily operations I could share with you !
Saw a fun sign at a beer place . It instantly does the job of a good signage ! It connects with my mind what some possible products they are selling !
Every business owner should take time to explore putting in some fun to his or her business , with a goal of drawing more attention and goodwill which leads to revenue overtime . ( Advice not guarantee ! …..Just a joke !) As a customer , don’t you just get drawn to business with humor than those with none ? A doctor with some good sense of humor deducts the pain of an injection …..So does a tutor or a golf coach in my case ….I went to coach Rick for his sense of professionalism peppered with humor .
Jim Rohn said ” The book you don’t read won’t help”
I totally believe in investing in knowledge ; be it from a doctor’s perspective about my health , a seminar to upgrade my brain cells or an attorney to get my business’ ABCs in place . ( In ONE BUSINESS 99 LESSONS http://nanzchongkomo.com/one-business-99-lessons , Lesson 97 ” Pay For Advice ” , I strongly recommended . ) I had used a lot more unnecessary finance by DIY-ing some stuff that are obviously not in my radar of learning and expertise ….
Here is our special for Nov to you (ends Nov) , this book is reduced to S$16. (43% off) . Invest now in what you know you need .
I checked in to Trader’s hotel KL Malaysia yesterday . Like many women, I checked in to check out the bathroom in my room first ….Lo and behold , I found a little stick on the bath tub that instantly sweetened my stay already ! See what a tiny lollipop in a surprising little spot does ?! Don’t ask me why but see what a 50 cents investment can do ? The fact that you are already smiling and possibly saying ….good idea , thanks Nanz , thanks Traders Hotel ……it worked !
What is so tough about sweetening your customers’ experience ?
I just love Ikea for its boldness declaration ! Last week at Ikea, I was fascinated by the fact that they put a sign “Life Time Guarantee ” on their SGD 0.30 bag ! (Most of us on planet earth know by now we are trying to save her , go green ! ) It is indeed a creative , eye catching , assuring little branding . Little details in business deliver big jobs ! Good Job Ikea !
This manual of 99 priceless business nuggets that span practical tips — from how to handle failure to how to handle staff, and personal insights and advice such as cultivating a positive attitude — educates challenges and entertains everyone from the business owner to the casual reader.
ONE BUSINESS 99 LESSONS #1 National Bestseller 2006
ONE.99shop is a name that every Singaporean knows. It was the ultimate shopping haven, selling clever and beautiful products at one (very low) price. A smash success in Singapore.
A smash success in Singapore, ONE.99shop quickly mushroomed with branches all across the island. Its founder Nanz Chong-Komo, was celebrated for her business acumen and raised up as a role model and mentor for other small-business owners.
However, things started to go wrong for Chong-Komo when the SARS epidemic hit Singapore. Sales halved as Singaporeans quarantined themselves to avoid the deadly disease. For a cash-reliant business like ONE.99shop this spelt disaster. Chong-Komo was forced to close down the business in April 2003. The company went into liquidation and she was declared bankrupt.
But that’s not where the story ends.
Chong-Komo has always been widely known and admired for her never-say-die attitude. Her effervescent personality and more importantly, her experience dealing with great success and also failure has turned her into one of the most sought-after speakers and trainers on the island, as well as a mentor and counsellor to business owners who have much to learn from her experiences.
In 2006, she published ONE BUSINESS 99 LESSONS, a book in which she uses her ONE.99shop experience bless others with greater knowledge and wisdom.
ONE BUSINESS 99 LESSONS reveals how to live life to the fullest even in the face of failure. Which, in the mind of Nanz Chong-Komo, is not a conclusion but a step in the journey of success. ONE BUSINESS 99 LESSONS is an honest, humorous and insightful collection of precious business and personal lessons which this dynamic entrepreneur has gleaned from having run a multi-million-dollar empire.
It went straight to the top of Singapore’s best-seller list for non-fiction books for many weeks , and has sold over 17,000 copies across Asia
Praises for the Book :
“I quote Nanz Chong-Komo’s story whenever I advise entrepreneurs not to give up”
Olivia Lum . Group CEO . President , Hyflux Limited
“A case study about entrepreneurship, risk and knowing where you want to go .”
IPUNG KURNIA. President Commissioner , The Hero Group Indonesia
“ONE BUSINESS 99 LESSONS reflects courage and resilience.”
Isn’t this a cool standing lamp – DIY by Home Fix !
I was at Home Fix Store Singapore headquarter recently . I was guided through various creative corners of the office . It was a refreshing tour ! Isn’t it wonderful when business owners put time to make possible a creative work space ?!